Track Your Order
Enter Your Order Details
Order Status Guide
Understanding Your Order Status
Order Received
We've received your order and are processing the payment.
Processing
Your payment has been confirmed and we're preparing your items.
Roasting
For coffee orders: Your beans are being freshly roasted.
Packaging
Your order is being carefully packaged for shipping.
Delivery Stages
Ready for Shipping
Your package is ready and waiting for pickup by the carrier.
Shipped
Your order is on its way! You'll receive tracking details by email.
Out for Delivery
Your package is out for delivery today.
Delivered
Your order has been delivered successfully.
Frequently Asked Questions
I haven't received a confirmation email
If you haven't received your confirmation email within 24 hours of placing your order, please check your spam folder first. If you still can't find it, please contact our customer service team with your order number if available.
How long will it take to receive my order?
For coffee orders, we typically roast within 24-48 hours after receiving your order, and shipping times depend on your location. For standard domestic shipping, please allow 3-5 business days for delivery after your coffee has been roasted. For equipment and merchandise, orders typically ship within 1-2 business days.
Can I change or cancel my order?
We process orders quickly to ensure freshness. If you need to change or cancel your order, please contact us immediately. We can typically accommodate changes within 1 hour of order placement. After that, we may have already begun processing.
Need Additional Help?
If you need further assistance with tracking your order or have any questions, our customer service team is here to help at.Email: support@soulfullcup.com
AI Chat
Connect with our AI chatbot for instant assistance with tracking your order or any other questions you may have.